Refund policy

Last updated: November 12, 2026

We want you to love your order. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where possible. Please keep your order number or proof of purchase.

How to start a return

Email us at support@vunelia.store with your order number and the reason for the return. We will reply within 1–2 business days with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping

If you are returning an item because you changed your mind, return shipping is paid by the customer and original shipping fees are non-refundable. If the item arrived damaged, defective, or is not what you ordered, we cover the cost of making it right (see below).

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, and in most cases you will not need to send the item back.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different item, size or color is to return the original item and place a new order.

Order cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

Contact us

Questions about returns or refunds? Email us at support@vunelia.store.